Orange has FAIL | Comments (3)
Posted in General on 24th July 2007, 10:47 am by Stuart
Orange have been annoying me on a couple of counts. Firstly their site has major accessibility failings, when I messed up a form field when registering to get a free pay as you go sim card I was greeted with the message “Please check and complete all fields marked in Orange” absolutely useless to someone who cannot see or distinguish the colour. Here’s a screenshot of the error, complete with useless error message.
The second thing that annoyed me was I contacted them through their “email help” which was an online form. The question I asked related to a broken link and information that I couldn’t find, the answer I got back was as follows:
Dear Stuart Thank you for your email. Unfortunately we are unable to answer your account specific query via e-mail. Please call our Customer Services on 450 from an Orange phone, or 07973 100450 from any other non Orange phone. They are available from 8am to 10pm 7 days a week. Kindly be advised that the answers to many common queries can be found in the Frequently Asked Questions section in the Help and Support option on the Home page of our website www.orange.co.uk I hope this information is helpful. Kind regards Dolu Orange Customer Services
Well no that’s not answered my question and you are pointing me back at the FAQ that I’d been through to arrive at the form. Really! These kind of lousy contact mechanisms are a waste of time. Sort it out Orange!
Bin them! It may be a bit trivial but it’s the only way large companies act. Lets make some noise
I’ve used the “display fix the fields marked in xxxx” error message before on different sites, but what I’ve also done afterwards is placed an unordered list of links whose href attributes are #fieldId.
I then apply a CSS class to the list with a display:none
That way people who don’t have CSS who cannot see the different color outline will see the list.
Hahaha, required fields marked in orange!! Quality. Some people just don’t “get it” when it comes to the web. Make sure you take this as far as you can.